This management textbook of the University of St. Gallen (HSG) sets new standards for an introduction to business administration. It includes up-to-date case studies from the everyday world of business, control questions, and problems for solving. The work is excellently suited for self-study, and the "Introduction" can be consulted in individual cases as a handbook.
PRO4S partners are authors of the subject "Optimizing Business Processes" and "Process Management":
RÜEGG-STÜRM, J., MÜLLER, M., TOCKENBÜRGER, L. & KOLLER, W.:
Optimierung in Unternehmen.
In: DUBS, R., EULER, D., RÜEGG-STÜRM, J., WYSS, CH. (HRSG.): Einführung in die Managementlehre. Band 4.
Bern: Haupt, 2004, S. 223-252.
You can order the book here: